Guarantees
IUNOK Guarantees
At IUNOK, we believe that every person is unique and deserves products that reflect their individuality and style.with sustainability.
Our warranties reflect our commitment to excellence and customer satisfaction.
Warranty for Manufacturing Defects
Enjoy a one-year warranty from delivery. If your frames have manufacturing defects, such as loose or broken hinges, which we will solve it.
Guarantee for Comfort
You have 30 days from delivery to return your IUNOK if you don't like it. or they don't fit you, you can receive a full refund.
This guarantee applies once per customer.
Guarantee for Non-Adaptation to Graduation
You have 60 days from delivery to adjust to the prescription. If If you do not adapt, we offer a new exam and change the lenses.
This guarantee only applies if the exam was performed by one of our specialists.
Warranty for Micas with Wrong Prescription
If the graduation of your micas is incorrect and was made by our optometrists, we will change them at no cost. You have 60 days to do so. this warranty is valid.
Anti-scratch Guarantee
You have 90 days from receipt to apply this guarantee if your Micas get scratched. The warranty will be valid if there is no negligence. on your part, according to our recommended care guide.
Exclusions of Warranties
Warranties will not be valid if:
- You do not present proof of purchase and official identification.
- The product was not used according to the recommended care.
- The product is presented damaged due to negligence.
- The product has been altered, repaired or tampered with by unauthorized persons.
- There is evidence of negligent or careless treatment.
- Validity is from the date of delivery.